Return and Refund Policy

At ARACELI, we value your satisfaction with every purchase. We understand that there may be occasions when you need to return a product due to damage, receiving the wrong item, or experiencing a size-related issue. To facilitate this process, we have established the following return policy:

1. Damaged or Wrong Product: If you receive a damaged product or the wrong item, please contact our customer support team within three days of receiving the order. We will make arrangements for the return of the product at our expense. Once we receive the returned item, we will provide a refund in the form of store credit, which can be used for future purchases.
2. Product Does Not Fit: If, for any reason, you find that the product does not fit you properly, you may request a return within three days of receiving the order. Simply contact our customer support team, and they will guide you through the return process. Once we receive the returned item, we will issue store credit for the amount paid, which can be utilized to select another product or exchange the size.

Please consider the following conditions and guidelines regarding our return policy:

a. Return Eligibility:

• The return request must be made within three days of receiving the order.
• The product must be unused, unworn, and in its original condition, complete with all tags and packaging intact.
• Proof of purchase, such as the order confirmation or receipt, must be provided.

b. Return Procedure:

• Initiate the return process by contacting our customer support team via email  info@araceli-designs.com
• We will provide you with a return shipping label or arrange a pickup, depending on your location.
• Ensure the item is securely packaged, using the original packaging or a suitable alternative to prevent damage during transit.
• Attach the provided return shipping label to the package, making sure it is clearly visible.
• Drop off the package at the designated shipping location or hand it over to the assigned pickup provider.

c. Refund Process:

• Once we receive the returned item and confirm its condition, we will issue store credit for the amount paid.
• The store credit can be used for future purchases on our website or at our physical boutique.
• In the case of an exchange for another product or size, any price difference will be adjusted accordingly.

d. Exceptions:

• Personalized or customized items may not be eligible for return unless they are damaged or incorrect.
• For health and hygiene reasons, certain products such as intimate apparel  cannot be returned unless they are faulty or incorrectly shipped.

We kindly request that you carefully review and understand our return policy before making a purchase. By placing an order with us, you acknowledge and agree to comply with these policies.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing to shop with ARACELI !